TERRACEZ set to disrupt the customer experience and business transformation space

Startups Success Stories

TERRACEZ, a Dubai-based tech start-up, is disrupting the customer experience and business transformation space; helping businesses digitally transform, by automating repetitive tasks, unifying data-collection and analysis across omnichannel touchpoints, and empowering an insights-led superior customer experience using Microsoft Dynamics 365 solutions. Their signature “Engage, Envision, Embrace” (EEE) approach differentiates them in the Microsoft Dynamics 365 space, with this deep-dive audit-identify-digitalise process helping customise implementation as per specific customer challenges.

Founded by the innovation driven duo of Ashish Rana and Dharmendra Panwar – a team with strong credentials, industry experience and expertise, TERRACEZ have set themselves apart in Microsoft Dynamics 365 CRM Implementation in Canada, the UAE, and the KSA; as well as delivering Dynamics AX Upgrade, Power BI, Power Platform Implementation, and Dynamics 365 Support Services, in the GCC.

The team has differentiated TERRACEZ by blending a deep understanding of client challenges with a personalized and customized implementation of Microsoft Dynamics 365 applications, while upholding a focus on enhancing customer experience. “Across sectors, delivering enhanced customer experiences and engagement is a critical competitive advantage for businesses. But data silos, and time spent on non-automated tasks that don’t add value, compromise the ability of an organization to focus on the customer experience. TERRACEZ offers a data-led insights model that is the key to overcoming these limitations and ensuring a delightful omnichannel customer experience”, says TERRACEZ Founder & CEO Dharmendra Panwar.

“Our value proposition is our strategic deep-dive approach, “Engage, Envision, Embrace” (EEE), that identifies organizational functions and processes that are ripe for digitalization, and then maps the inherent strengths of Microsoft Dynamics 365 solutions to the exact needs of our customer. We blend this with a focus on ensuring a delightful omnichannel customer experience using data unification and insights. This enables CXOs, CMO’s, CEO’s to enhance customer acquisition and retention, ultimately helping the organization’s top-line grow”, Dharmendra adds.

“The opportunity for tech-led efficiencies across large and small enterprises in Dubai and the larger Middle East, is staggering”, Dharmendra reiterates. “And businesses are becoming increasingly aware that even a powerful solution suite, like Microsoft Dynamics 365, needs a service-driven, customized, and strategy-led implementation, to optimize process enhancement, customer acquisition and retention, and eventually, improves bottomlines. TERRACEZ addresses this need, by optimally leveraging Microsoft Dynamics 365 suite, for the exact needs of a business”.

Buoyed by the initial success the start-up has achieved, TERRACEZ is targeting 5X growth as Microsoft Dynamics 365, Dynamics AX Upgrade, and Power BI implementation partners, by next year, through a vigorous expansion across the Middle East, North America and Canada.

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